IT Manager
IT Manager – Lead remote IT operations in a SOC2 compliant and innovative landscape for strategic growth
Location: Hybrid in Malmö, Sweden
Elevate your career as an IT Manager with Refined, where your expertise will drive seamless IT operations and strategic growth. Why dive in? Key points about the role in a nutshell:
✅ Lead IT operations to support Refined’s strategic expansion.
✅ Join a Nordic SaaS company, a leader in transforming Atlassian Confluence and Jira into custom, user-friendly sites. Be part of a team with global impact and drive forward-thinking solutions as our IT Manager.
✅ Hybrid role in our Malmö office, with flexibility and autonomy.
✅ Salary range: SEK 45000–55000.
✅ Opportunities for career advancement in a SOC2 compliant environment.
✅ Ownership of IT operations and processes, giving you the opportunity to drive impactful changes, streamline systems, and directly contribute to the efficiency and success of the organization.
Why might this role at Refined be your next challenge?
Do you have experience in managing people and running IT operations? If you’re now eager to embrace ownership and drive meaningful change in a growing SaaS company, this role provides the perfect opportunity to make a tangible difference and grow professionally.
As our IT Manager, you will be at the heart of our strategic expansion, ensuring our IT infrastructure supports our growth and remains seamless and secure. Your role is crucial in helping us maintain a SOC2 compliant environment, enabling you to refine your skills in a regulated landscape. This position is a chance to shape our technological future and drive meaningful change while we grow and expand our global reach. Read more about our SaaS products>>
Role details
As an IT Manager at Refined, you will be the cornerstone of our IT operations, responsible for overseeing the administration of Jira, crafting and executing our SaaS vendor strategy, and ensuring SOC2 compliance. Your role involves supporting a distributed workforce by implementing security best practices and managing IT budgets effectively. Daily, you'll manage hardware, software, and access systems, ensuring they align with our strategic goals.
- Typical workday: A typical day in this role will have you balancing a variety of tasks, from reviewing and optimizing IT budgets to implementation of new SaaS tools. You'll lead the IT team, ensuring timely support for our employees Much of your time will be spent ensuring seamless operations and addressing any IT challenges that arise, fostering a productive and secure working environment for our team.
- Stakeholders: Your closest colleague will be Chris, who is managing the internal IT support queue and helping out colleagues in need. You will be also engaging with vendors for SaaS selection and integration, and collaborating with various departments to align IT strategies with business objectives. Your role requires maintaining open communication with stakeholders to ensure that IT solutions meet the needs of the company and its clients. You'll be reporting to the CTO.
- Goals and metrics: Your success will be measured by establishing comprehensive SaaS governance, and maintaining seamless IT operations that support our remote workforce. Achieving these targets will be crucial in driving Refined's continued growth and compliance with industry standards.
About Refined
We've taken the lead as a premier site-builder for Atlassian Confluence and Jira, transforming these essential tools into custom, user-friendly sites that resonate with users worldwide. Established in 2009 with a mission to enhance digital collaboration, Refined has grown to serve over 5,000 organizations across 100 countries, showcasing our solid financial health and expansive global reach. Read more about our journey from Dennis, who's been with us for 13 years>>
Looking ahead, our vision is clear: to continually innovate and evolve our products, ensuring they meet the dynamic needs of our diverse clientele while expanding our footprint globally. We are committed to delivering top-notch solutions that empower businesses to succeed in an ever-changing digital landscape.
Our company culture sets us apart, marked by a flat hierarchy and an environment where every voice is valued. Openness and freedom are cherished, encouraging each team member to stretch beyond their job title and explore new solutions. We prioritize growth, not just in our products but in our people, fostering a spirit of innovation and deep customer care. You will be part of a team where your contributions truly make a difference.
Read you future colleague, Mahmud’s Q&A on joining Refined’s supportive and flexible environment>>
Benefits and practical information
Salary in this role ranges from SEK 45000-55000, depending on your expertise and experience.
Location/hybrid/remote: This role offers the flexibility to work from our Malmö office in a hybrid setting. Collaborate with a diverse team spread across locations, including Finland, Brazil, New York, Croatia, The Netherlands, and Portugal.
Benefits: We prioritize work-life balance with flexible working hours and flextime, the role is a full-time role with core accessible hours from 9-15 CET. Enjoy health and wellness perks such as a wellness allowance, access to occupational healthcare, and dedicated time for exercise. We also support continuous learning with a dedicated weekly learning period and a budget for your professional development.
Tools and equipment: You'll be equipped with top-quality tools, including a Macbook Pro, premium headphones, and an additional screen if needed, ensuring you have everything necessary to excel in your role.
Read more about joining Refined>>
How to apply
First, let's explore if you're the perfect fit for the role:
Top 5 application criteria
1. Proven experience in managing IT services and support in a SaaS-first environment.
2. Expertise in implementing and managing security best practices, including SOC2 compliance.
3. Strong leadership skills with a track record of working autonomously and driving IT initiatives.
4. Experience in managing IT budgets and optimizing spending on hardware and software.
5. Ability to support a remote workforce effectively, ensuring seamless IT operations.
Application instructions
To apply, please submit your application by following the link provided. Ensure your application is submitted by 3 November, 2024. We encourage early applications as we review them on a rolling basis.
Please submit your CV in English.
For any questions, reach out to Chloe Nauta, Head of People, at chloe.nauta@refined.com. Chloe will be your primary contact throughout the recruitment process.
Recruitment process
After submitting your application, here’s what to expect:
1. Fill out a pre-screening logic and personality test via Alva Labs.
2. The next steps include an introductory call and two interviews focusing on competence and cultural fit.
3. Finally, if we believe it’s a good match both ways, we’ll give you an offer.
We look forward to your application and potentially welcoming you to Refined!
We started Refined in 2009 with a simple idea: Enterprise software doesn’t have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 5,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love.
- Team
- IT
- Locations
- Malmö
- Remote status
- Hybrid Remote
Malmö
About Refined
Custom intranets, documentation sites, support desks and more—no code required.
IT Manager
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